Frequently asked questions

Who are we?

W Brindley (Garages) Limited, Brincars Limited, W Brindley Garages (Cannock) Limited Central Car Clearance LLP; dealerships acting as a credit brokers in arranging finance for vehicle transactions. We operate under the following trading styles: Brindley Honda, Brindley Hyundai, Brindley Kia, Brindley Nissan, Brindley Mitsubishi, Brindley Vauxhall, Brindley Mazda, Brindley Volvo, Brindley MG

Our address is: 55 Penn Road, Wolverhampton. WV2 4WW. Registered in England. Company registration no(s): - 333492, 01084302, 01084302, OC373807 respectively. The Group’s Head Office telephone number is 01902 310666


Are we authorised to arrange finance for you?

Yes, we are authorised and regulated for credit-broking activities by the Financial Conduct Authority (“FCA”). We are not a lender. Our FCA Firm Reference Number(s) are 689220, 688824, 688878, 688893 respectively. For more information, please visit the FCA website at: https://register.fca.org.uk. Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.


What can we do to help finance your vehicle?

We can introduce you to a number of finance companies (“funders”) who may be able to finance your transaction. There are other funders to which we cannot introduce you which may also be able to offer you finance.

We will provide you with information and explanations about the finance products that may be available to you, but no recommendation will be made; you must make an informed choice whether the finance product is right for you. Finance is arranged subject to status and terms and conditions. We cannot guarantee that we will be able to secure finance for you.


Can we give independent financial advice?

We are not independent financial advisers and so are unable to provide you with independent financial advice. We are, however, independent of the funders and brokers we work with


Do you have to pay for our services and do we receive any commission?

You do not have to pay us for our service. However, a funder or broker we work with may pay us for introducing you to them. Different funders/brokers may pay us different amounts, but it will typically be based on a fixed percentage of the amount borrowed. This percentage may vary according to different factors, for example: the amount of credit; the age or type of vehicle; the type of finance product; or the funder’s assessment of the risk of lending. For your reassurance, we are not able to change the interest rate you pay in order to receive more commission from a particular broker or funder. Although rates and commissions may vary between our finance partners, our aim is always to secure finance from them which is appropriate to your circumstances.


How will we use your information?

We will use your information to obtain quotes from funders and brokers to process finance applications through them and we and/or they may also conduct a search of your record held with one or more credit reference agencies. Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly. The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity..

Further details of how your information will be used by us, funders and your data rights can be found here www.brindley.co.uk/site/privacy-policy. A full data protection notice/privacy policy will be provided to you before we submit any application for finance on your behalf.

We are registered as a data controller with the Information Commissioner’s Office under registration number(s):- Z5178652, Z6738600, Z5176787, Z3163376 respectively.


What can you do if you wish to complain about our services or contact us?

If you wish to make a complaint, please contact:-

The General Manager of the dealership you purchased your vehicle from

by writing to us at Complaints, Brindley Garages Group, 55Penn Road, Wolverhampton. WV2 4WW

by emailing datamanager@brindley.biz or

by telephoning 01902 310666.

If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service (“FOS” - www.financial-ombudsman.org.uk). Please note that FOS may not be able to deal with complaints from business customers.